Restart TYA Session 2: De-Escalation Techniques

In anticipation of audience communication needs as we approach the 21/22 season, there is expected anxiety around best practices to ensure the health of patrons, artists, and staff as mandates around COVID-19 continue to evolve. Join Myra Golden, expert on customer experience and de-escalation, for a workshop created with TYA professionals working in front of house, patron services, and communications in mind. Build confidence and a toolbox for approaching interactions around mask policies, social distancing, and more.