Database and IT Associate

Imagination Stage / Bethesda, MD

The Database & IT Associate provides front-line support to Imagination Stage staff in the maintenance and use of various databases and software, including but not limited to Tessitura and mail2. Additionally, the Database & IT Associate assists the Database Manager and the Facilities Manager in supporting staff with basic IT support needs for both hardware and software systems. This is a full time, salaried position. Typical hours will be 9-5, Monday-Friday, although occasional evening or weekend hours may be required.

KEY DUTIES & RESPONSIBILITIES

 

DATABASE RESPONSIBILITIES:

  • Assist with running daily & monthly integrity checks of Tessitura
  • Assist with overall database cleanup/integrity of Tessitura
  • Handle fundamental Tessitura and mail2 troubleshooting questions, which may entail extended amounts of time on the phone with Tech Support
  • Able to quickly build fundamental Lists, Extractions and Reports in Tessitura
  • Able to quickly build basic Pages and Performances in TNEW
  • Able to quickly build basic Dashboards and T-Stats
  • Working knowledge of Campaigns, Appeals, Actions, Exports, Batches, Gifts, Memberships and Registrations
  • Assist with creating Tessitura Practices and Procedures documentation
  • Assist with Tessitura Staff Training when needed

 

IT RESPONSIBILITIES:

  • Handle fundamental Computer and Printer troubleshooting (PC and Mac)
  • Assist with Computer Setup
  • Assist with internet related troubleshooting
  • Responsible for creating new Google Users – User Names, Passwords, creating tickets
  • Run integrity checks and backups on Building System’s computers and Servers
  • Serve as point of contact with our remote IT administration team, Tech Impact
  • Create support tickets with Tech Impact for larger IT issues
  • Assist with basic IT related trainings

 

EDUCATION, SKILLS, AND/OR EXPERIENCE

  • Minimum of 1 year of experience working consistently with Tessitura
  • Prior experience providing IT support in a professional setting
  • Superior Excel skills
  • Proficient with Google Suite
  • Proficient on both PC and Mac
  • Basic knowledge of HTML & CSS
  • Strong communication skills to translate technical information to staff members who do not have a tech background
  • Ability to communicate clearly using appropriate terminology to interact with Tessitura support team, Tech Impact, and offsite Database Manager
  • Patient and flexible in approaching work, with strong creative problem-solving skills
  • Works well under deadlines, calm under pressure
  • Able to work methodically and independently
  • Experience working in a non-profit/arts organization desirable

 

TO APPLY

To apply for the Database & IT Associate Position please fill out the application found HERE. Please note the application includes and requires a Cover Letter, Resume & References.

Application deadline May 23, 2018.  Applications will be considered on a rolling basis.  Ideal start date for this position is July 16, 2018.