Customer Experience Specialist (Full-Time)

The Children's Theatre of Cincinnati / Cincinnati, OH

 Organizational Overview: 

TCT’s mission is to educate, entertain and engage audiences of all ages through professional  theatrical productions and arts education programming.  We fulfill our mission through three  primary programs:

  •  TCT MainStage at the Taft Theatre
  •  TCT On Tour
  • TCT Academy

Vision: To awaken a lifelong love of theatre in children and the young at heart.

Core Beliefs: 

  • We believe in the power of theatre to enrich lives and create deeper understandings of  people, cultures, and perspectives.
  • We believe that our audiences deserve high quality experiences that are rich with wonder,  honesty, compassion, joy, and wisdom.
  • We believe that the arts and education are not mutually exclusive.
  •  We believe that the art we create must respect the diversity of our community. • We believe in the power of integrated arts education to enrich our lives and our  communities.

Position Overview: 

The Customer Experience Specialist will assist the organization in fulfilling its mission of educating,  entertaining and engaging audiences of all ages through professional theatrical productions and arts  education programming.

Responsibilities: 

The Customer Experience Specialist shall be responsible for:

  • Processing Season Ticket Orders.
  •  Selling Single Ticket Orders.
  •  Answering phone/email.
  • Assisting customers at the Ticket Office in our Red Bank Road location and the Box Office  window at the Taft Theatre during performance dates.

The Customer Experience Specialist’s duties include assisting in all aspects of the ticket office, including  but not limited to:

  • Audit
  • Daily balancing of subscriber, flex pass, and individual ticket sales.
  • Accounts Payable and Receivable
  • Processing payments subscriber, flex pass, and individual ticket accounts.
  • Assisting in building events with the Spektrix ticketing system.
  • Other
  • All other duties and responsibilities related to the function of the ticket office as  assigned.

In fulfilling his/her duties, the Customer Experience Specialist will:

  •  Work closely with the Box Office Manager to fulfill the mission of TCT.
  • Be an advocate for TCT in the community.
  • Consistently and accurately articulate the philosophy and policies of TCT to the staff, patrons,  and the general public.

Ideal and Minimum Qualifications: 

  •  Excellent communication and customer service skills.
  • High School Diploma or GED.
  • Problem solving skills.
  • Prefer Spektrix ticketing system experience.
  • Demonstrated ability to be a team player.
  • Experience with Microsoft Office.
  • Able to work irregular hours and weekends in addition to regular business hours. Compensation & Benefits:
  • Wage Range: $11-14/hr.
  • Health, vision and dental benefits available, partially subsidized by employer contributions, after  a waiting period.
  • 403(b) retirement plan participation available, after a waiting period, with eligibility for an  employer match after one year of credited service.
  • Generous PTO based on years of service.
  • Generous paid holiday schedule.

Please submit your materials along with references by Friday, April 30, 2021 to applications@tctcincinnati.com. Subject Line: TCT CUSTOMER EXPERIENCE SPECIALIST 2021

The Children’s Theatre of Cincinnati believes the stories on our stages and the work we do behind the  scenes must reflect the diverse communities we serve. We believe inclusive work cultures spark wide ranging, exploratory conversations and learning. Therefore, we strongly welcome and encourage people  from all backgrounds, races, ethnicities, gender, gender identities, religions, abilities, and ages to  apply as we continue our commitment to diversity and build an inclusive environment at TCT.