Audience Services Associate

Compensation

$16.75/hr

Syracuse Stage, the professional theatre in residence at Syracuse University, is accepting applications for Audience Services staff members to serve as customer service associates during our 2025-2026 season. Candidates with interest and relevant experience may be considered for cross-training in multiple Audience Services positions.

Syracuse Stage is committed to anti-racism, equity, diversity, and inclusion in all areas of our work, on and offstage, and is an Equal Opportunity Employer. Syracuse Stage acknowledges with respect, the Onondaga Nation, firekeepers of the Haudenosaunee, the Indigenous people on whose ancestral lands Stage now stands. Learn more at www.onondaganation.org.

Candidates from underrepresented groups and those who share these values and have demonstrable experience advocating for anti-racism, equity, diversity, and inclusion are strongly encouraged to apply.

General Job Description:
Reporting to the Audience Services Manager, the Front of House Associate will assist with all aspects of front of house (FOH) operations during performances and special events, with the goal of maximizing the customer experience.

The ideal candidate will have superb attention to detail, exceptional customer service, organizational and interpersonal skills, the ability to multi-task and work both on a team and independently, an interest in theatre, and be punctual and reliable.

We are currently seeking front of house staff for the 2025-2026 season (September 2025 – June 2026). Shifts typically range from 4-8 hours at a time, depending on show/event schedules. This position requires evening and weekend work, in sync with the theatrical performance schedule and the willingness to be flexible and shift between various functions as needed.

The description of the position in this document is representative and not exhaustive. Regular collaboration between shops in the production department and the wider organization is expected. Duties and responsibilities may shift with organizational needs.

Specific Responsibilities:

1. Serve as ticket scanners, bartenders, ushers, and concessions staff as assigned to facilitate prompt and quality service.
2. Welcome and assist patrons with general questions, accessibility needs, and ticketing and seating issues.
3. Work with the Audience Services Manager to help resolve ticketing and seating questions and concerns according to company policies.
4. Help coordinate specialty seating programs as demand requires (ie. “Drama Dot”, “Missed Performance Pass”, Standing Room Only, and other seating programs.
5. Follow Syracuse Stage policies regarding access and admittance to backstage areas and non-public spaces of the facility.
6. Ensure interior and exterior public areas are clean, accessible and safe, including, but not limited to, lobbies, restrooms, theater spaces, emergency exits and egress. This includes cleaning, housekeeping and trash removal duties when custodial staff is off-duty.
7. Evaluate inventory needs and report them as needed to the Audience Services Manager.
8. Report pertinent information or feedback to the Audience Services Manager, Assistant Audience Services Manager, or Director of Marketing and Communications as necessary.
9. In communication with the Audience Services Manager and other staff, coordinate set-up needs for on-site programming, special events and rentals.
10. Provide support as needed for vendors, caterers, and performers in public facing areas.
11. Adhere to Syracuse Stage required dress code.
12. Assist in Box Office if necessary.

Qualifications & Key Competencies:

In addition to a willingness to receive training, the successful candidate may be, or have:

1. High school diploma or GED
2. Previous customer service or hospitality experience. Food service and/or bartending experience is a plus.
3. Reliable decision-making skills.
4. Ability to multi-task or shift priorities appropriately.
5. Have a professional and accessible public-facing demeanor.
6. Be willing to receive First-Aid/CPR training and if necessary safe food-handling and alcohol-service training.
7. A minimum of 18 years old to pour and serve alcohol in New York State.
8. The ability to maintain a safe work environment.
9. The ability to work as part of a team.
10. A basic knowledge of live theatre.

Working Conditions:

1. Work is performed in and around the theater, box office, and lobby.
2. Ability to lift up to 30 pounds.
3. Ability to stand and walk for extended periods of time.
4. The position requires a flexible schedule which includes nights, weekends, and holidays as necessitated by performances.

To Apply: Click Here

Please Include:

• Resume
• Cover Letter
• Three (3) professional references

If you have difficulty submitting your application, please email HR@syracusestage.org or call (315) 443-9842. We ask for materials in a written form, but we invite applicants to share their application using whatever format(s) best support their ability and skillset.

About Syracuse Stage:
Founded in 1974, Syracuse Stage is the non-profit, professional theatre company in residence at Syracuse University. It is nationally recognized for creating stimulating theatrical work that engages Central New York and significantly contributes to the artistic life of Syracuse University, where it is a vital partner in achieving the educational mission of the University’s Department of Drama. Syracuse Stage’s mission is to tell stories that engage, entertain, and inspire people to see life beyond their own experience. Each season 70,000 patrons enjoy an adventurous mix of new plays, and bold interpretations of classics and musicals, featuring the finest theatre artists. In addition, Stage maintains a vital educational outreach program that annually serves more than 15,000 students from 14 counties. Syracuse Stage is a constituent of the Theatre Communications Group (TCG), the national organization for the American theatre, and a member of the Arts and Cultural Leadership Alliance (ACLA), the University Hill Corporation and the East Genesee Regent Association. Syracuse Stage is a member of The League of Resident Theatres (LORT), the largest professional theatre association in the country.

Click the below link for further information and to apply.

https://www.syracusestage.org/job-opportunities