Associate House Manager / Youth Engagement

New Victory Theater / New 42 / New York, NY


$42,000.00 – $49,000.00 per year

Title:  Associate House Manager / Youth Engagement

Employee Category: Regular, Full-time

Pay Basis: Salary, non-exempt

Reports to: House Manager

Schedule: on site Wednesday – Sunday (around show schedule), dark weeks (including summer) are a hybrid schedule of work from Home and on site and are typically Monday – Friday


The Associate House Manager / Youth Engagement is part of an active team managing the front of house experience at The New Victory and New 42 theater spaces and supporting the Youth Corps participants (New Victory Ushers and College Corps ushers) who work in the theater as part of a creative youth development program.

Theater Responsibilities
Front of House
in conjunction with other Front of House Managers, will perform the following tasks:

  • Supervise ushers and Student Associate House Manager (SAHM) during show calls, ensuring smooth operations of Education and Public performances and rentals/special events at The New Victory Theater
  • Schedule positions for Usher Corps staff for each performance/event with the other house managers
  • Ensure that all patrons at The New Victory are dealt with in a kind and friendly manner; field and solve any questions and/or problems which audience members may have
  • Ensure that public spaces meet all institutional and NYC Building and Health Code standards for cleanliness before allowing members of the public into the New Victory
  • Ensure the public’s safety at The New Victory Theater (see “Fire/Safety” below)
  • Ensure that all Usher Corps staff maintain a high level of customer service
  • Liaise with Production, Company Management, Ticket Services, and Operations to ensure smooth FOH operations and communicate with other departments regarding any and all activity in the theater, including
  • writing and distributing performance reports and FOH department end of shift reports following every public performance
  • Creates Front of House Managers schedule, overseen by House Manager
  • During show calls, collaborate with House Manager to:
  • Coordinate the distribution and use of all FOH equipment.
  • Coordinate the opening of the building for the general public.
  • Coordinate with Box Office and Production Department at the start of each performance to ensure prompt start times of performances.
  • Coordinate the closing of the building at the end of each performance day.


  • Ensure that all New Victory staff members are aware of emergency procedures and evacuation methods
    Schedule First Aid, and CPR training for New Victory/New 42 staff members.


  • Research, develop, implement recruitment strategies for potential Usher Corps participants
  • Attend career fairs and other recruitment opportunities as assigned
  • Participate in group interviews for Usher Corps programs
    Assist in the application and interview process for Ushers Corps

Youth Corps learning

  • Lead trainings and support Usher Corps workshops as assigned
  • Attend and contribute at pre-show meetings for the shows he or she is scheduled to work including activity planning
  • Attend outside professional development workshops as assigned
  • Overall support and mentoring of New Victory Ushers
  • Keep track of NYC DOE high school schedules and support college applications as needed
  • Participate in quarterly, mid-year and end-of-year assessments of the Usher Corps staff
  • Support College Access and Success activities in conjunction with Youth Engagement staff
  • Support alumni relationships with the New 42 in conjunction with the Youth Engagement staff


  • Experience working in Front of House at a theater as an usher and manager
  • Experience working with HS and/or college age youth
    Administrative experience
  • Ability to work with a wide variety of people
  • Experience collaborating with a team
  • Experience with kids & families a plus
  • Experience with college applications a plus
    An associate degree or bachelors a plus

Why Should I Apply?

Be a part of this leading non-profit performing arts organization committed to empowering young people, artists, and educators through the performing arts. In addition to a competitive salary, New 42 offers a robust employee benefits package which includes comprehensive Health Insurance, Flexible Spending Account, a 403B Retirement Plan, Employee Pension, and Paid Time Off.

Equal Opportunity Employer

New 42 is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: New 42 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, predisposition or carrier status, disability, age, military or veteran status, or any other status protected by applicable law.

New 42 is committed to anti-oppressive practices in all departmental business processes; we aim to prioritize and advance as an anti-racist and anti-oppressive organization.

Accessibility Needs

Any applicants needing accommodations for accessibility purposes; please don’t hesitate to let us know what you need.

To be considered for this position, email the following to

  •  Cover letter expressing specific interest in and qualification for the position
  • Resume